This Terms of Service is an agreement between you (“you”, “user”) and Cyber Pro Kenya (“We”, “Us”).
This POLICY sets forth the general terms and conditions of your use of the products and services made available by us and on our websites (collectively, the “Services”).
This POLICY governs the use of Cyber Pro Kenya’s web hosting service. Violation of this POLICY may result in suspension or termination of your service. In the event of a dispute between you and Cyber Pro Kenya regarding the interpretation of this POLICY, Cyber Pro Kenya’s interpretation, in its reasonable commercial judgment, shall govern.
The following is the entire TERMS OF SERVICE agreement between Cyber Pro Kenya and the personal or corporate account holder.
Cyber Pro Kenya provides Web Hosting, Web Design, Digital Marketing, and Software Development. We have certain legal and ethical responsibilities consisting with the use of its servers and equipment involved in these services.
Cyber Pro Kenya’s general policy is to act as a provider of Internet presence. Cyber Pro Kenya reserves the rights to suspend or cancel a customer’s access to any or all services provided by Cyber Pro Kenya when we decide that the account has been inappropriately used
Cyber Pro Kenya guarantees client contact information is securely stored and no sharing of such information with third party.
Cyber Pro Kenya has a 99.95% uptime that is observed for its services: Please note that scheduled downtime is not counted as ‘real downtime’ since prior communication will be made to affected users.
Cyber Pro Kenya provides 24 hours support all the days of the year: Avenues of communication include calls, live-chat, emails and ticket method.
Cyber Pro Kenya accepts payments via Lipa Na Mpesa, PayPal, and/or Bank Transfers. Services are offered for specified periods of time depending on the subscription and should be renewed before the period elapses.
When your service is about to expire we will send you an invoice, via email, for renewal 60 days to expiry date. We will then send email reminders 30 days and 10 days to expiry. We will also send an email expiry notification on the day of domain/service expiry. We also follow up with calls and SMS to ensure you got our email notifications regarding your service status.
If not renewed by expiry date, your service will then be suspended. Access to the service can then be provided only if renewal is done in full.
If you do not plan on renewing your service, we recommend you take a backup of the data in your hosting plan and save it offline before the service expires and is suspended.
Services not renewed will be terminated permanently after expiry and after the grace period elapses.
Free Trials & Refunds
Some clients may be eligible for a free trial. When this happens, you will get a fully-functional hosting account to test our servers before making the decision to pay for a subscription. When your free trial is over, you are required to either upgrade to a paid account or request for termination. If you choose the later, your data will be deleted and purged from our servers within 24 hours, so be sure to keep a backup.
We do NOT issue refunds. Our free trial service is meant to substitute any moneyback guarantees. You are required to test our servers fully before deciding to upgrade to a paid account. In special cases, you may request our support team to extend your free trial for a few days. We reserve the right to accept or decline this request.
Content and Prohibited Actions
Customer agrees to use the Services for lawful purposes only. Cyber Pro Kenya prohibits the following content on our servers and network. You MUST not publish or transmit via Cyber Pro Kenya’s service any content that we reasonably believe: